Lindsay Alaimo

There may be times when we need to cancel your order due to a system error, items being out of stock, or payment issues. If that happens, we will do our best to notify you via email. No payment wil...

Sometimes, orders may fail if payment is declined, which can happen if there are insufficient funds or if there's a hold on your payment method. When this happens, no payment is processed since the...

Yes, we continue to accept cash as payment when shopping at our store. 

Standard ShippingStandard delivery is provided by Amazon and costs £5.95, or is free for orders over £100. Orders placed by 2pm will arrive within five days (excluding weekends and Bank Holidays). ...

Orders can be shipped from our warehouse or London store depending on stock availability. We might split your order into multiple deliveries so that you receive your items quicker. You'll only pay ...

UK online orders can be returned using our complimentary DPD service. Simply create a DPD label, print it, attach it to your parcel (ensuring any old labels are removed) and drop it off at a DPD pi...

If you have received a delivery confirmation email but can't find your parcel, please allow up to 24 hours, as it may still arrive the following day.In the meantime, we recommend checking designate...

Unwanted items purchased in-store must be returned within 14 days. To process your return, please visit Customer Services on Floor 3 and bring your receipt or proof of purchase with you.Kindly note...

Refunds will be issued to your original payment method within 14 days of us receiving the returned items. Please note that delivery charges are non-refundable. During busy periods, refunds may take...

If you return an online order purchased with a gift card, the gift card value will be refunded to a new Liberty e-gift card. Any remaining balance will be refunded to your original payment method.h...